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.ticket-primary-action{border-color:var(--blue-700);color:#fff;background:var(--blue-700)}.ticket-visibility-pill{align-items:center;gap:5px;display:inline-flex}.ticket-visibility-pill--internal{color:#38536f!important;background:#e6eef8!important}.ticket-reply-card--internal{background:#eef4fa;border-color:#9fb5cc}.ticket-reply-card--internal>span{align-items:center;gap:7px;display:inline-flex}.ticket-queue-intro{border:1px solid color-mix(in srgb, var(--blue-700) 16%, var(--stone));border-radius:var(--radius-sm);color:var(--blue-700);background:color-mix(in srgb, var(--blue-50) 48%, white);align-items:center;gap:12px;margin-top:16px;padding:12px 14px;display:flex}.ticket-queue-intro div{gap:2px;display:grid}.ticket-queue-intro strong{color:var(--green-950);font-size:.92rem}.ticket-queue-intro span{color:var(--muted);font-size:.86rem;font-weight:650;line-height:1.4}.ticket-status-tabs{grid-template-columns:repeat(7,minmax(0,1fr));gap:8px;margin-top:14px;display:grid}.ticket-status-tab{border:1px solid var(--stone);border-radius:var(--radius-sm);min-width:0;min-height:54px;color:var(--green-900);background:var(--white);font:inherit;text-align:left;cursor:pointer;transition:border-color .2s var(--ease), box-shadow .2s var(--ease), transform .2s var(--ease);justify-content:space-between;align-items:center;gap:8px;padding:9px 11px;font-size:.8rem;font-weight:800;line-height:1.2;display:flex}.ticket-status-tab:hover,.ticket-status-tab:focus-visible{border-color:color-mix(in srgb, var(--blue-700) 46%, var(--stone));transform:translateY(-1px);box-shadow:0 8px 18px #0d1d4414}.ticket-status-tab strong{min-width:28px;min-height:28px;color:var(--muted);background:var(--cream);border-radius:999px;justify-content:center;align-items:center;padding:4px 8px;font-size:.78rem;display:inline-flex}.ticket-status-tab--officeAttention.is-active,.ticket-status-tab--waitingOnOffice.is-active{background:#fff7e6;border-color:#d97706;box-shadow:inset 0 -3px #d97706}.ticket-status-tab--officeAttention.is-active strong,.ticket-status-tab--waitingOnOffice.is-active strong{color:#8a4200;background:#fde7b2}.ticket-status-tab--open.is-active{background:#eff6ff;border-color:#2563a9;box-shadow:inset 0 -3px #2563a9}.ticket-status-tab--waitingOnCustomer.is-active{background:#f6f2ff;border-color:#7c5bb5;box-shadow:inset 0 -3px #7c5bb5}.ticket-status-tab--scheduled.is-active{background:#ecfdf8;border-color:#0f766e;box-shadow:inset 0 -3px #0f766e}.ticket-status-tab--closed.is-active,.ticket-status-tab--all.is-active{background:#f5f7fa;border-color:#64748b;box-shadow:inset 0 -3px #64748b}.ticket-filter-toolbar{border:1px solid color-mix(in srgb, var(--stone) 76%, white);border-radius:var(--radius-sm);background:#fbfcfe;grid-template-columns:minmax(260px,1fr) minmax(180px,.44fr) minmax(150px,.36fr) auto auto;align-items:end;gap:10px;margin-top:12px;padding:12px;display:grid}.ticket-filter-toolbar label{min-width:0;color:var(--green-900);gap:6px;font-size:.76rem;font-weight:850;display:grid}.ticket-filter-toolbar input,.ticket-filter-toolbar select{background:var(--white);width:100%;min-width:0;min-height:42px;padding:0 12px}.ticket-clear-filters{border:1px solid var(--stone);min-height:42px;color:var(--green-900);background:var(--white);font:inherit;cursor:pointer;border-radius:999px;justify-content:center;align-items:center;gap:6px;padding:0 13px;font-size:.8rem;font-weight:800;display:inline-flex}.ticket-filter-count{min-height:42px;color:var(--blue-900);white-space:nowrap;background:#e7eefc;border-radius:999px;justify-content:center;align-items:center;padding:0 13px;font-size:.78rem;font-weight:850;display:inline-flex}.ticket-workbench{grid-template-columns:minmax(330px,.42fr) minmax(0,1fr);gap:14px;height:clamp(620px,100vh - 285px,900px);margin-top:14px;display:grid;overflow:hidden}.ticket-compact-list{scrollbar-gutter:stable;align-content:start;gap:10px;min-height:0;padding-right:4px;display:grid;overflow-y:auto}.ticket-compact-list-heading{border:1px solid var(--stone);border-radius:var(--radius-sm);background:color-mix(in srgb, var(--blue-50) 46%, white);z-index:2;justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;display:flex;position:sticky;top:0}.ticket-compact-list-heading span{color:var(--blue-700);letter-spacing:.08em;text-transform:uppercase;font-size:.74rem;font-weight:900}.ticket-compact-list-heading strong{color:var(--green-950);font-size:.86rem}.ticket-compact-card{border:1px solid var(--stone);border-radius:var(--radius-sm);width:100%;color:inherit;background:var(--white);cursor:pointer;font:inherit;text-align:left;transition:border-color .2s var(--ease), box-shadow .2s var(--ease), transform .2s var(--ease);gap:7px;padding:14px;display:grid;box-shadow:0 10px 24px #0d1d440d}.ticket-compact-card--waitingOnOffice{border-left:4px solid #d97706}.ticket-compact-card--open{border-left:4px solid #2563a9}.ticket-compact-card--waitingOnCustomer{border-left:4px solid #7c5bb5}.ticket-compact-card--scheduled{border-left:4px solid #0f766e}.ticket-compact-card--resolved,.ticket-compact-card--closed{border-left:4px solid #94a3b8}.ticket-compact-card:hover,.ticket-compact-card:focus-visible,.ticket-compact-card.is-selected{border-color:color-mix(in srgb, var(--blue-700) 44%, var(--stone));transform:translateY(-1px);box-shadow:0 14px 30px #0d1d441a}.ticket-compact-card.is-selected{background:color-mix(in srgb, var(--blue-50) 56%, white);box-shadow:0 0 0 2px color-mix(in srgb, var(--blue-700) 32%, transparent), 0 14px 30px #0d1d441a}.ticket-compact-card-heading{justify-content:space-between;align-items:center;gap:10px;display:flex}.ticket-compact-updated,.ticket-detail-updated{color:var(--muted);white-space:nowrap;align-items:center;gap:4px;font-size:.72rem;font-weight:750;display:inline-flex}.ticket-compact-kicker,.ticket-compact-meta,.ticket-compact-footer{color:var(--muted);font-size:.74rem;font-weight:850}.ticket-compact-kicker{color:var(--blue-700);letter-spacing:.08em;text-transform:uppercase}.ticket-compact-card>strong{color:var(--green-950);font-family:var(--font-display);font-size:1rem;font-weight:650;line-height:1.2}.ticket-compact-meta,.ticket-compact-preview{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ticket-compact-preview{color:var(--muted);font-size:.9rem;font-weight:650}.ticket-compact-footer{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ticket-compact-footer>span:not(.ticket-status-pill){background:var(--cream);border-radius:999px;padding:5px 8px}.ticket-compact-footer .ticket-message-count{align-items:center;gap:4px;display:inline-flex}.ticket-priority-pill--urgent{color:#991b1b!important;background:#fee2e2!important}.ticket-priority-pill--high{color:#9a3412!important;background:#ffedd5!important}.ticket-priority-pill--low{color:#475569!important;background:#f1f5f9!important}.queue-list article{border:1px solid var(--stone);border-radius:var(--radius-sm);background:var(--cream);align-content:start;gap:8px;padding:18px;display:grid}.queue-list span,.report-grid span{color:var(--muted);letter-spacing:.08em;text-transform:uppercase;font-size:.74rem;font-weight:700}.queue-list h3{font-family:var(--font-display);color:var(--green-900);letter-spacing:-.01em;font-weight:500}.queue-list p{color:var(--muted);line-height:1.5}.ticket-workflow-card{background:linear-gradient(180deg, #fffffff5, #f9fcf7f5), var(--cream);gap:16px;padding:20px;box-shadow:0 14px 36px #091e140f}.ticket-detail-panel{scrollbar-gutter:stable;align-content:start;gap:12px;min-width:0;min-height:0;display:grid;overflow-y:auto}.ticket-mobile-back{display:none}.ticket-detail-header{z-index:3;background:#fffffff7;margin:-20px -20px 0;padding:20px 20px 12px;position:sticky;top:0;box-shadow:0 8px 18px #0d1d440a}.ticket-detail-header h3{max-width:880px;font-size:clamp(1.22rem,1.9vw,1.72rem);line-height:1.12}.ticket-detail-meta-row{flex-wrap:wrap;gap:8px;margin-top:9px;display:flex}.ticket-detail-meta-row span{color:var(--muted);background:var(--cream);letter-spacing:0;text-transform:none;border-radius:999px;padding:6px 9px;font-size:.78rem;font-weight:850}.ticket-detail-meta-row .ticket-detail-updated{display:inline-flex}.ticket-next-step-card{border:1px solid color-mix(in srgb, var(--blue-700) 14%, white);border-radius:var(--radius-sm);background:color-mix(in srgb, var(--blue-50) 48%, white);padding:10px 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40px);padding:30px;position:relative;overflow:auto}.service-end-modal-close{background:var(--white);border:1px solid var(--stone);color:var(--green-900);border-radius:999px;justify-content:center;align-items:center;width:40px;height:40px;padding:0;display:inline-flex;position:absolute;top:14px;right:14px}.service-end-modal-close:hover{background:var(--blue-50);border-color:var(--blue-700)}.service-end-modal h2{color:#7e241c;font-family:var(--font-display);margin-top:8px;padding-right:44px;font-size:clamp(1.55rem,3vw,2rem);line-height:1.15}.service-resume-modal{border-color:color-mix(in srgb, var(--green-700) 38%, var(--stone))}.service-resume-modal h2{color:var(--green-900)}.service-resume-contact-list{margin-top:20px}.service-resume-empty-contact{border:1px dashed var(--stone);border-radius:var(--radius-sm);background:#f7f9fc;grid-column:1/-1;gap:4px;padding:14px;display:grid}.service-resume-empty-contact 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